General Terms and Conditions (GTC)
General Terms and Conditions (GTC)
for the use of the platform www.sparissimofood.com
Stand: 2026
1. Operator of the platform
The platform is operated by:
Sparissimo Food LTD
Hauptsitz (United Kingdom) Sparissimo Food LTD 1 Maple Road Bramhall, Stockport SK7 2DH United Kingdom
Swiss branch Sparissimo Food LTD Churerstrasse 16 8808 Pfäffikon SZ Switzerland
Phone: 41 44 688 88 88 Email: info@sparissimofood.com Website: www.sparissimofood.com
2. Scope
These terms and conditions apply to:
End customers who order food or services via the platform.
Restaurants and catering establishments that use the platform to take orders.
All users of the platform www.sparissimofood.com.
By using the platform, users accept these terms and conditions.
3. Description of the platform
SparissimoFood operates a digital platform that enables restaurants to:
Receiving online orders
Managing table reservations
To accept orders for delivery or collection
to display their menus digitally
To use ordering software for websites and apps
SparissimoFood provides only the technical infrastructure.
SparissimoFood is neither a restaurant nor a delivery service.
4. Contractual relationships
The following contractual relationships arise when an order is placed via the platform:
The purchase agreement for the food is concluded exclusively between the customer and the respective restaurant.
SparissimoFood merely provides the technical platform for mediation.
SparissimoFood is not the seller of the products offered.
5. Use of the platform by end customers
End customers can use the platform to:
Order food
Select pickups
Request deliveries from restaurants
Make reservations
End customers are required to:
to provide truthful information
to refrain from placing any abusive orders
to avoid placing incorrect orders
In case of misuse, access to the platform may be blocked.
6. Prices and Payment Processing
The prices of the food offered are set exclusively by the respective restaurant.
The platform can offer the following payment methods:
Onlinezahlung
credit card
Mobile Payment
Cash payment upon delivery or collection
SparissimoFood is not a contractual partner for the sale of the food.
7th delivery
The ordered food will be delivered exclusively by the respective restaurant or its delivery personnel.
SparissimoFood does not provide delivery services.
Delivery times depend on:
Restaurant operation
Occupancy
Traffic
Weather conditions
Delivery times are not guaranteed.
8. Cancellations and Refunds
Orders can only be cancelled as long as the restaurant has not yet started preparing the order.
Refunds are issued exclusively by the respective restaurant.
SparissimoFood accepts no liability for refunds or complaints.
9. Reviews and content
Customers can leave ratings and comments about restaurants.
It is prohibited:
to publish false reviews
to spread offensive content
to publish illegal content
SparissimoFood reserves the right to remove content.
10. Platform availability
SparissimoFood strives to ensure the platform is available with as few interruptions as possible.
However, there may be limitations due to:
Maintenance work
technical problems
external interference
There is no entitlement to permanent availability.
11. Liability
SparissimoFood is only liable for damages caused intentionally or through gross negligence.
SparissimoFood is not liable for:
Food quality
false information from restaurants
Delivery delays
health risks from food
The responsibility lies with the respective restaurant.
12. Data protection
Personal data is processed in accordance with the platform's privacy policy.
13. Changes to the Terms and Conditions
SparissimoFood reserves the right to amend these terms and conditions at any time.
Changes will be published on the website.
14. Applicable Law
Swiss law applies.
The place of jurisdiction is Pfäffikon SZ, Switzerland.
15. Severability Clause
Should individual provisions of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.
Restaurant Partnership Agreement
These provisions also apply to restaurants that use the platform.
16. Restaurant registration
Restaurants can register to:
To receive orders via the platform
to publish their menus
Managing online orders
to accept reservations
Restaurants must:
Provide correct company data
possess valid food permits
Comply with local laws
17. Obligations of restaurants
Restaurants are responsible for:
Accuracy of the menus
Price information
Food quality
Compliance with food laws
Hygiene regulations
SparissimoFood assumes no responsibility for food products or their quality.
18. Delivery responsibility
Restaurants are fully responsible for:
Food delivery
Delivery personnel
Delivery times
Packaging of the products
SparissimoFood does not organize or operate any delivery services.
19. Fees and platform costs
Restaurants may pay fees to use the platform.
These can include, for example:
Software license fees
monthly platform fees
Transaction fees
Marketing services
The specific fees will be agreed upon in a separate contract or tariff plan.
20. Restaurant contents
Restaurants provide content such as:
Menus
Pictures
Logos
Descriptions
ready.
Restaurants grant SparissimoFood the right to publish this content on the platform.
21. Contract duration
The partnership agreement can be concluded for an indefinite period or for a specific term.
Both parties can terminate the contract with 30 days' notice.
22. Closure of restaurants
SparissimoFood reserves the right to close restaurants if:
legal regulations are violated
false information will be given
receive repeated complaints
23. Limitation of Liability
SparissimoFood is not liable for:
Restaurant revenue losses
technical failures outside the platform
Restaurant delivery problems
Restaurant Onboarding Contract
1. Subject of the contract
This contract governs the use of the platform www.sparissimofood.com by restaurant partners.
The platform enables restaurants to:
to accept online orders
publishing digital menus
Managing reservations
to offer delivery and collection services
to use marketing and customer loyalty tools
SparissimoFood provides only the technical platform.
2. Registration
The restaurant undertakes to provide correct information during registration, in particular:
Company name
Address
Contact information
statutory approvals
Food permits
3. Using the platform
Restaurant partners can use the following functions:
Order management
Online menu
Payment integration
Reservation system
Marketingtools
Customer management
4. Obligations of the restaurant
The restaurant partner commits to:
to comply with all legal regulations
to comply with food hygiene regulations
to provide correct prices and menus
To process orders properly
Organizing deliveries independently
5. Delivery responsibility
Food deliveries are made exclusively by the restaurant or its delivery personnel.
SparissimoFood does not provide delivery drivers.
6. Contract duration
The contract is concluded for an indefinite period.
It can be terminated by either party with 30 days' notice.
7. Closure
The platform operator can block restaurants if:
legal violations
Abuse of the platform
repeated customer complaints
8. Liability
SparissimoFood is not liable for:
Food grade
Delivery problems
incorrect restaurant information
This responsibility lies entirely with the restaurant.
Platform fees and commissions
between
Sparissimo Food LTD (hereinafter referred to as the “Platform”)
and
the restaurant partner
1. Fee structure
The following fees may apply for using the platform:
Monthly software fee
Transaction fee per order
Marketing fees
Additional modules or premium features
The exact fee structure is determined in the individual tariff plan.
2. Transaction fee
SparissimoFood may charge a commission on every order generated through the platform.
The commission is, for example:
between 0% and 15% per order
The exact amount will be determined in the individual contract.
3. Payment processing
Payments can be made via:
Online payment providers
credit cards
mobile payment systems
Cash payment
SparissimoFood can integrate payment service providers.
4. Billing
The commission will be settled as follows:
monthly
or automatically per transaction
The restaurant receives an overview of:
Orders
Commissions
Fees
5. Payment default
In case of late payment, SparissimoFood can:
block the account
additional fees may apply
terminate the contract
6. Adjustment of fees
SparissimoFood reserves the right to adjust fees.
Restaurants will be informed at least 30 days in advance.
White-Label Software License Agreement
between
Sparissimo Food LTD (hereinafter referred to as "Licensor")
and
the restaurant partner (hereinafter referred to as "Licensee")
1. Subject of the license
The licensor provides the restaurant with a white-label version of the ordering software.
This can be integrated into:
own restaurant websites
mobile Apps
Social media channels
2. Usage rights
The licensee receives a non-exclusive, non-transferable right to use the software.
The software remains the property of SparissimoFood.
3. Using the software
The software may be used for:
Online orders
Reservations
Customer management
Order management
4. Restrictions
It is not allowed:
to modify the source code
to resell the software
to copy the software
5. Maintenance and Updates
SparissimoFood presents:
Software updates
Security updates
technical maintenance
available.
6. Contract duration
The license is valid as long as the restaurant contract is active.
Termination of the contract also terminates the use of the software.
7. Liability
SparissimoFood is not liable for lost revenue due to technical malfunctions.
8. Intellectual Property
All rights to the software remain with Sparissimo Food LTD.
Food and allergen liability
These regulations apply to all restaurants that offer ordering via the platform.
1. Responsibility for food
The restaurant partner is solely responsible for:
Food quality
Ingredients
preparation
storage
Hygiene
SparissimoFood accepts no responsibility for food products.
2. Allergens and ingredients
Restaurants commit to:
to correctly identify allergens
To provide ingredient lists
to comply with legal labeling requirements
3. Health risks
The platform operator accepts no liability for:
allergic reactions
Food poisoning
health problems
This responsibility lies solely with the restaurant.
4. Compliance with legal regulations
Restaurants commit to complying with all applicable:
Food laws
Hygiene regulations
Health regulations
5. Exemption
The restaurant partner releases SparissimoFood from all claims arising from:
incorrect ingredient information
allergic reactions
Food problems
arise.
Final Provisions
Swiss law applies.
The place of jurisdiction is Pfäffikon SZ, Switzerland.