Order acceptance app: Recommended devices and connectivity status

Order acceptance app: Recommended devices and connectivity status


In order for a restaurant to accept orders, it must first have a special tablet or smartphone on which the order-taking app is installed. The app should be open continuously during the restaurant's opening hours.

To install the app, go to Setup -> Menu > Setup & Receive Orders -> Receive Orders and click "Next". Select the device type, enter the phone number/email address used on the tablet, and begin the app installation.

Dashboard mit seitlicher Navigation und Anzeige einer Benutzeroberfläche für Mobiltelefone; Schaltfläche „Weiter“.

Recommended devices for the mobile order-taking app

The minimum requirements for a tablet/smartphone to accept orders are:

  • Option to charge during operation
  • Good Wi-Fi signal (if the restaurant wants to connect via a Wi-Fi hotspot)
  • Speakers
  • Android v 4.4 or higher (with Google Play support)
  • iOS 9 or later
  • Properly functioning devices (reliable, solid, without broken charging ports, misaligned screens, etc.).
  • At least 1 GB of RAM, preferably 2 GB of RAM

As a rule of thumb, any tablet with a selling price between $100 and $200 would do the job, and some great deals can be found for the specifications mentioned above.

This is an example of a mid-priced tablet to try out.

Google Play should be installed on Android devices; a Kindle Fire, for example, would not be suitable.


Please note: Cheap Android tablets are generally optimized for battery life, which can lead to connectivity issues. It's very important to get a premium or at least mid-range Android tablet (Samsung Galaxy S line, Lenovo Yoga line, Huawei M line, Google Pixel C); otherwise, get an iOS tablet, even if it's a version or two older, or an Android phone.


Restaurant ordering that takes into account the state of app connectivity

The system checks every few minutes whether it still has a connection to the phone/tablet on which the restaurant has installed the order-taking app.

Sometimes the internet connection can be temporarily interrupted for various reasons, regardless of whether the restaurant has a data plan or Wi-Fi.

To avoid connectivity problems, the restaurant must ensure that it has the following:

  • The order acceptance app, which is installed on a dedicated device.
  • Good Wi-Fi or mobile data signal
  • No battery saving app installed (for the restaurant order taking app for Android devices)
  • No task killer installed (also for Android devices)
  • Internet connection (tested by accessing www.google.com via personal device)
  • Make sure the order taking app is running in the foreground (the app does not work in background mode).

Remember that good connectivity means the order-taking app is open and grocery customers can place orders. Poor connectivity means missed orders.


Screenshot eines Dashboards mit einem Diagramm, das die Ressourcennutzung im Zeitverlauf mit roten, grünen und grauen Balken darstellt.
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